ServiceNow MCO Support

About Company:

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title: ServiceNow MCO Support

Location: (PAN India) – Bangalore (Global village Tech Park) / Hyderabad (Rai Durg) / Mumbai (Powai / Mahape) / Chennai (DLF IT Park) / Pune (Shivajinagar) / Noida (Candor Techspace, Industrial Area) / Gurgaon (Ambience Island, DLF Phase 3) / Kolkata (Merlin Infinite, Salt Lake Electronics Complex)

Experience: 7 to 10 Years

Employment Type: Contract to Hire

Work Mode: Hybrid

Notice Period: Immediate Joiners Only

Job Description:

Role Summary

Responsible for support, maintenance, and minor enhancements of ServiceNow MCO applications, including CSM, Order Management, Claims Management, and ServiceNow-side integrations, ensuring application stability and business continuity.

Key Responsibilities
• Provide L2 application support for ServiceNow MCO applications
• Handle incidents, problems, and break-fix issues, including root cause analysis
• Support and administer MCO applications, including access, permissions, and data issues
• Troubleshoot and support ServiceNow-side integrations and related errors
• Deliver minor enhancements and configuration changes across MCO applications
• Support integration enhancements from the ServiceNow platform
• Perform and support regression testing and UAT activities
• Participate in planning, design, and review calls with Business, PMs, and Architects
• Provide UAT and post-deployment support

Required Skills & Experience
• 7+ years of ServiceNow experience with 5+ years in application support and enhancement roles
• Strong hands-on experience with ServiceNow MCO applications (CSM, Order, Claims)
• Experience in ServiceNow integrations (REST APIs, MID Server, error handling)
• Solid background in application support, break-fix, and minor enhancements
• Experience in enterprise AMS/MCO support models
• ServiceNow CSA certification (mandatory or expected)