ServiceNow System Administrator with an Active Secret clearance

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Must have an Active Secret clearance and must be able to obtain a TS/SCI clearance and be able to obtain DHS Suitability

Job Title: ServiceNow System Administrator

Work Location: Dulles, VA

Epic Systems is supporting a customer contract, delivering technical support to customer management and providing technical services to enable customer mission accomplishment.

The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.

Responsibilities may include, but are not limited to:

Manages and resolves incidents against ServiceNow applications

Performs routine maintenance to include performance monitoring and error identification/ remediation

Manages Update Set creation and migration

Schedules and verifies instance clones

Participates ServiceNow upgrade planning and execution

Manages Instance Security, User/Group Access/Access Control Lists

Contributes to ServiceNow releases

Adheres to internal standards, policies, and procedures

Performs other duties as assigned

Qualifications:

Candidate must have an Active Secret clearance and must be able to obtain a TS/SCI clearance

Must be able to obtain DHS Suitability Minimum 6+ Years’ systems administration experience Minimum 2+ Years’ experience with ServiceNow Implementations Minimum 2+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.

Desired Skills:

Experience supporting Intelligence, DoD, or DHS Customers

Experience with process development and deployment

Agular JS

Experience in JavaScript or related application development

Experience with ServiceNow Development APIs

Web Service Integration (API Web Services) experience

LDAP Integration experience

Single Sign-on configuration and administration

SQL Experience

Application Experience: ITx, HR, ITOM, ITBM, CSM, Security, Asset Management (HAM/SAM), PPM a Plus, Platform/Integration, Portal/UI, GRC

ServiceNow Implementation Specialist Certified

ServiceNow System Administration

Required Education:

BS Computer Science, Computer Engineering, Computer Information Systems, OR Computer Systems Engineering. Two years of related work experience may be substituted for each year of degree level education.

Desired Certifications:

ServiceNow Certified System Administrator

ITIL Foundation v4 Certified or willing to complete one year from hire

DODI 8570.1-M Compliance at IAT Level I