ServiceNow ITSM

Website LTIMindtree

Job Description

must have 7+ years of overall ServiceNow experience
• Hands-on design, development and deployment experience with the Service-now platform
• Service now implementation experience in ITSM (Incident, Problem, Change, Event Management)
• well versed with ServiceNow scripting
• Worked on Virtual Agent.
• Experience in Integrations with 3rd party tools using (web services, SOAP, email, DB connector, plugins etc.)
• Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB Asset, Service Catalog).
• Experience in data upload and configuration in CMDB and other ITSM modules.
• Hands-on experience on Service Portal.
• Hands-on experience in AI, ML, Chatbot, Mobile App.
• Good understanding of ServiceNow customization custom development of forms, fields, and workflow.
• SNOW administration experience with Good troubleshooting skills.
• Done Integrations with 3rd party tools using (web services, SOAP, email, MID Server, etc)
• Good understanding of ITIL v3/v4 processes.
• ITIL Foundation v3 certification ServiceNow Administration certification prefer
• ServiceNow Integration Hub experience preferred
• Must have good communication skills”

This job is provided by Shine.com

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