ServiceNow ITSM Engineer ( Exp. 7-10 Yrs )

Website Innova ESI

Experience with ITSM and observability tooling (e.g., client ITSM and monitoring tools; ServiceNow, CloudWatch, Datadog, Splunk, New Relic), and familiarity with GenAI services (AWS Bedrock, OpenAI/ChatGPT Enterprise).

Mandatory skills – Cloud operations, Monitoring and alerting, Observability (logs, metrics, traces), Incident management, Troubleshooting and root cause analysis, Automation, Scripting, ITIL processes, Documentation, Cross-team collaboration

Nice to have skills – Python, Shell/Bash, PowerShell, ServiceNow, AWS CloudWatch, Datadog, Splunk, New Relic, AWS Bedrock, OpenAI/ChatGPT Enterprise, AI/ML platforms, Performance tuning, AWS services, AWS certifications

Interview Mode – Virtual Interview

Work Model – Hybrid Model

7-10yrs

Location – Bangalore