Website Net2Source (N2S)
Job Title: HAM Operations Analyst (ServiceNow HAM Pro)
Job Type: Contract (6 months, extendable)
Location: Bethesda, MD (Hybrid – 3 days onsite)
Client Note: Only local candidates within commutable distance
Role Overview
The Hardware Asset Management (HAM) Operations Analyst will support end-to-end IT hardware asset lifecycle operations, ensuring accurate tracking, compliance, governance, and audit-ready documentation using ServiceNow HAM Pro. The role focuses on asset receiving, validation for redeployment, disposal processes, legal hold coordination, and updating ServiceNow records.
Key Responsibilities
• Receive returned hardware consignments from vendors, move to designated storage, and verify asset condition
• Validate assets for redeployment readiness and update their status
• Transfer assets to disposal storage as per policy and compliance guidelines
• Update RITMs and asset records accurately in ServiceNow HAM Pro
• Maintain audit-ready documentation for all asset movements
• Coordinate with legal team for legal hold checks prior to disposal
• Ensure asset governance procedures are followed throughout the lifecycle
Required Skills & Qualifications
• 1–3 years of experience in Hardware Asset Management (HAM) Operations
• Hands-on experience with ServiceNow HAM tool and HAM Pro workflows (required)
• Strong knowledge of Asset Lifecycle Management, including:
• Procurement, allocation, tracking, EOL, disposal
• Asset request fulfillment, legal hold, allocation & disposal handling
• Understanding of IT asset governance frameworks and compliance standards
• Strong attention to detail and ability to maintain accurate records
• Good communication skills for coordination across legal, procurement, and operations teams
• Familiarity with ITIL practices
• Knowledge of SAM (Software Asset Management) is a plus
Education
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience)
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