Website Realign LLC
Job Type: Contract
Job Category: IT
Job Description
Role: ServiceNow HAM/SAM Pro Solutions Architect
Location: Remote
Lead the design and delivery of cutting-edge ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) Pro solutions that transform clients’ IT asset governance, reduce risk, and optimize costs.
Core Responsibilities:
Proven ability to translate business needs into technical architectures
Experience with regulatory compliance (SOX, HIPAA, NIST)
Strong stakeholder management from CISO to procurement teams
Provide technical expertise and solutions for ServiceNow HAM and SAM Pro capabilities and features aligned with CSDM 4.0/5.0 (next releases) and ITIL 4 frameworks
Experience in designing scalable integrations and automations using flow designer, playbooks, process automation, and other out-of-the-box capabilities (for ex. procurement (Coupa/SAP), finance (ERP), and discovery tools)
Experience in onboarded an array of software publishers using publisher packs, SaaS Direct Integration Profiles, or other as required.
Develop TCO models to quantify ROI for asset lifecycle automation
Configure or modify HAM/SAM Pro out-of-box or extended (use case-driven requirements):
Asset lifecycle workflows
Compliance audit frameworks
SaaS/cloud asset tracking
Software Publisher Onboarding through Reconciliation and Optimization
Conduct maturity assessments using industry benchmarks (IAITAM, Gartner)
Lead workshops to define RBAC models and depreciation strategies
Train teams on HAM Pro dashboards and predictive analytics
Work with key stakeholders to continue to provide thought leadership and uncover ROI through the effective design and implementation of HAM and SAM capabilities.
Required Expertise:
Technical:
5+ years ServiceNow HAM/SAM Pro implementations (v. Quebec+)
Mastery of:
Asset lifecycle automation
CI class hierarchy design
IntegrationHub spokes
Model Management
Asset Management
Flow Designer
Process Automation
Software Licensing Metrics and T&Cs
Certifications:
CIS-HAM (required)
CIS-SAM (preferred)
CSA
IT4IT/ITIL 4 (asset focus)
Required Skills
PERFORMANCE ARCHITECT
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