Smart IT Frame LLC
Role:-ServiceNow ITAM Expert (SAM Pro Implementation)
Location: McLean, VA / Plano, TX (Hybrid)
Mode of work:- Hybrid
Full Time/Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job Description:
• The ESM ITAM architect will provide strategic and operational leadership across the IT Asset Management process during SAM Pro implementation.
• This role ensures that SAM processes, data models, governance and integrations align with organization’s end-to-end ITAM and ESM frameworks. The role will bridge business stakeholder’s expectations, SAM Architect, developers, procurement, finance and ServiceNow operations.
Key responsibilities:
• Fine tune existing ITAM processes across full asset lifecycle inline to SAM implementation project.
• Ensure SAM capabilities fit into larger ITAM governance models, including CMB, discovery, HAM, reclamation and procurement workflows.
• Leads workshops (process and SW discovery) to capture business, operations and compliance requirements.
• Review current state SAM processes and design to-be state processes.
• Define user stories, acceptance criteria and process flows for SAM Pro capabilities.
• Define and create templates for gathering procurement and contract related information.
• Support SAM reconciliation by ensuring accuracy of ITAM classes and normalization logics.
• Guide mapping of entitlements to SW models, products, SW discovery maps leveraging content library and SW Service Catalog workflows.
• Act as the liaison between ITAM operations, procurement, finance, security and platform teams
• Provide subject matter expert direction to project managers and business stakeholders.
• Collaborate with ESM Architect to review solution design and blueprint.
• ITAM data quality assessment and remediation plan on resolving conflicts between HAM and SAM process interdependencies.
Exp level needed (years):
• 8+ years of ITAM/SAM experience with enterprise-wide organizations.
• Strong understanding of ServiceNow SAM and HAM Pro, CMDB and discovery capabilities
• ITIL foundation and ServiceNow CIS-SAM Pro
Nice-to-have skills:
• ServiceNow CIS-CMDB certification
• Knowledge of Microsoft, Adobe, IBM, Oracle, VMware, and SaaS products.
Apply today or share profiles at ajayjoshuva.p@smartitframe.com
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