Website Astir IT Solutions, Inc.
Title: ServiceNow Application Support Analyst with implement Nuvolo modules(Only w2)
Location: Water Street NY, NY
Visa Type : US citizen / Green Card / TN visa
Minimum 10+ Years of Experience required.
Job description:
Client is seeking a skilled Enterprise Application Support (Level 2) professional to join our team at 50 Water Street, New York, NY. This role is critical in ensuring the stability and performance of our clinical, business, financial, and infrastructure applications that support the city’s healthcare operations.
About the Role
As an Enterprise Application Support Level 2, you will:
Provide technical and application support across multiple domains (Clinical, Business, Financial, Infrastructure).
Troubleshoot, document, and resolve escalated application issues while meeting Service Level Agreements (SLAs).
Configure and implement Nuvolo modules on the ServiceNow platform, including Asset Management and CMDB.
Collaborate with stakeholders to gather requirements, design workflows, and optimize system performance.
Lead and supervise support staff, coordinate departmental activities, and contribute to process improvement initiatives.
Qualifications
Bachelor’s degree in Computer Science, Systems Engineering, Business Administration, or related field (or equivalent experience).
Minimum of 10 years of progressive experience in IT systems/application support.
10 years of supervisory experience in operations-focused roles.
Strong knowledge of computer systems, communications, and application troubleshooting.
Experience with ServiceNow/Nuvolo configuration, integrations, and workflow automation is highly desirable.
If I missed your call ! Please drop me a mail.
Thank you,
Harish
Accounts Manager/Talent Acquisition
Astir IT Solutions, Inc – An E-Verified Company
Email:harishj@astirit.com
Direct : 7326946000*788
50 Cragwood Rd. Suite # 219, South Plainfield, NJ 07080
www.astirit.com
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