ServiceNow HRSD ANALYST

Role: ServiceNow HRSD ANALYST

Location: San Jose, CA(Hybrid Need locals to Bay Area)

Rate: $75/Hr on C2C

Certifications must- ServiceNow OR HRSD Certification

Core Role Requirements: The role is primarily a ServiceNow analyst position, not a developer role.

Skill 1: ServiceNow HRSD (Config & Architecture) – 2+ yrs

Skill 2: UAT & Hypercare Support – 2+ yrs

Skill 3: User Stories / Epics / Acceptance Criteria – 3+ yrs

Skill 4: ServiceNow Admin Cert (HRSD Impl. preferred) – Must
• Hands on configuration of HRSD
• Implementation experience
• Understanding agile process
• Familiar with HR process
• Navigating Business Requirements

The ideal candidate must:

o Understand ServiceNow configuration, HRSD modules, and defect testing/resolution.

o Be able to navigate the system, reproduce issues, test themselves, and write basic technical requirements from business requirements.

o Work with both stakeholders and engineering teams, acting as a bridge between business and technology. Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs; rationalize services to a single COE each.

Co-author PRDs, epics, and user stories with acceptance criteria

Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.

Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.

Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)

Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability

Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.

Support reporting and dashboard creation and maintenance

Support UAT and hypercare

Operate in CI/CD: update set/source control hygiene

Maintain RAID/logs

Business stakeholder management and communications for RTB and project requirements

Rationalizing business requirements and translating them into technical requirements

Certifications:

ServiceNow System Admin certification (must)

HRSD Implementation certification (preferred)

Hands-on experience in HRSD configurations (must)

Functional:

4+ years Product/Business Analysis with 2+ in ServiceNow HRSD

Strong HRSD architecture knowledge and hands-on experience

Ability to write precise requirements, epics, stories, and acceptance criteria

Experience using Jira