Lead ServiceNow

Job Role/Job Description (Please fill in the exact role expected out of the candidate)

We are looking for an experienced ServiceNow Lead (Admin cum Developer) with 7+ years of hands-on expertise in both ServiceNow platform administration and development. The candidate will ensure platform stability, lead enhancements, manage technical delivery, and mentor the team.

What roles and responsibilities will be performed by the selected candidate?

Platform Administration
• Manage daily ServiceNow platform operations and maintenance.
• Perform instance cloning, patching, upgrades, and health checks.
• Administer users, roles, ACLs, and platform security.
• Maintain CMDB, Discovery schedules, and data integrity.
• Monitor system performance and ensure optimal uptime.

Development & Technical Delivery
• Design and develop custom applications, workflows, UI policies, UI actions, and catalog items.
• Enhance Service Portal widgets and pages.
• Use Script Includes, Business Rules, and Flow Designer.
• Develop integrations via REST, SOAP, MID Server, and IntegrationHub.
• Understand and implement ITOM licenses for Discover and CMDB management.
• Building Automations for Operational Excellence in ServiceNow

Leadership & Collaboration
• Review technical work done by Developers.
• Collaborate with product owners, Architects and process owners for requirements.
• Perform Stakeholder Management with India & US teams
• Participate in Agile ceremonies and ensure sprint delivery.
• Provide technical guidance and perform root cause analysis.

Governance, Quality & Best Practices
• Ensure compliance with development standards and platform governance.
• Maintain technical documentation.
• Identify automation opportunities and drive improvements.

What is the expectation of the candidate’s current role/profile?
• Qualified in B.Tech/M.Tech/BE/ME
• 7+ years of combined ServiceNow development and administration experience.
• Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB).
• Experience with upgrades, cloning, MID Server, Discovery.
• Knowledge of roles, ACLs, data policies, and platform security.
• Understanding of ITIL processes.

Skill Set Required

Must Have
• 7+ years of combined ServiceNow development and administration experience.
• Proficiency in ITSM modules (Incident, Problem, Change, Request, CMDB)
• ITOM module and Licensing
• Experience with upgrades, cloning, MID Server, Discovery.
• Knowledge of roles, ACLs, data policies, and platform security.
• Understanding of ITIL processes.

Good to Have
• BankingFinancial domain knowledge