Website Infinite Computer Solutions
About Infinite:
Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.
With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.
Roles and Responsibilities:
Senior Nexthink Analyst – with ServiceNow and SCCM
Experience
8–12+ years overall IT experience
4–6+ years hands-on Nexthink experience
Role Summary
The Senior Nexthink Analyst will be responsible for designing, implementing, and optimizing Nexthink to improve endpoint digital experience, reduce incidents, and enable proactive IT operations. This role partners closely with Service Desk, EUC, ServiceNow, and Infrastructure teams to deliver actionable insights, automation, and measurable experience improvements.
Key Responsibilities
Nexthink Platform Ownership
• Lead end-to-end Nexthink implementation and operations across enterprise endpoints
• Configure and manage Nexthink Collector deployment via SCCM/MECM, Intune, or equivalent tools
• Own Nexthink modules including Finder, Investigate, Act, and Engage
• Design and maintain dashboards, KPIs, alerts, and experience scores
• Develop advanced NXQL queries for deep-dive analysis and root cause investigations
Digital Experience & Analytics
• Translate business and IT problems into Nexthink use cases
• Identify trends impacting performance, stability, compliance, and user experience
• Perform proactive DEX analysis to reduce ticket volumes and MTTR
• Define and track experience KPIs for leadership and operational teams
ServiceNow Integration
• Integrate Nexthink with ServiceNow ITSM / ITOM
• Enable:
• Incident and problem correlation
• Automated ticket creation and enrichment
• Contextual Nexthink insights within ServiceNow records
• Partner with ServiceNow admins to optimize workflows using Nexthink data
Automation & Remediation
• Design and deploy Nexthink Act remediation campaigns
• Collaborate with EUC teams to create and maintain:
• PowerShell / scripting-based fixes
• Silent remediation workflows
• Automate common endpoint issues (disk cleanup, performance fixes, software repair)
Endpoint & SCCM Collaboration
• Work closely with SCCM teams for:
• Software deployment validation
• Patch compliance monitoring
• Endpoint health checks
• Use Nexthink to validate SCCM deployment success and user impact
• Support endpoint standards and compliance initiatives
Stakeholder & Operational Support
• Act as a trusted advisor to Service Desk, Infrastructure, and IT leadership
• Provide actionable insights during:
• Proactive healing resolutions
• Executive operational reviews
• Mentor junior Nexthink analysts and help establish best practices
Required Skills & Experience
Technical Skills
• Strong hands-on experience with Nexthink (Finder, Investigate, Act, Engage)
• Advanced NXQL query writing
• ServiceNow ITSM integration experience
• SCCM deployment and endpoint management knowledge
• Endpoint OS expertise (Windows preferred)
• Scripting experience (PowerShell preferred)
• Understanding of EUC, VDI, and endpoint performance metrics
Analytical & Soft Skills
• Strong root cause analysis and problem-solving skills
• Ability to convert data into clear insights and recommendations
• Excellent stakeholder communication and presentation skills
• Experience working in large, complex enterprise environments
Preferred / Nice to Have
• Nexthink certifications (Associate / Professional)
• Experience with Intune, JAMF, or other endpoint tools
• ITIL certification
• Experience supporting DEX or Experience Management initiatives
• Exposure to ITOM, AIOps, or observability platforms
Success Metrics
• Reduction in endpoint-related incidents
• Improved Digital Experience Scores
• Increased automation and self-healing rates
• Faster MTTR through proactive detection
• Adoption of Nexthink insights by Service Desk and leadership