Website Advent Global Solutions, Inc.
ServiceNow Platform Architect ITSM / ITOM / CMDB / Service Mapping / CSDM
Location: New Jersey | Dallas | Chicago | San Francisco
Duration: 6+ Months Contract (Possible Extension)
Positions: 2
Job Description
We are seeking an experienced ServiceNow Platform Architect to lead the design and implementation of enterprise-scale ServiceNow solutions. The ideal candidate will have strong hands-on and architectural experience across ITSM, ITOM, CMDB, Service Mapping, and CSDM, with the ability to guide teams, define architecture standards, and engage directly with stakeholders.
Required Skills
• ServiceNow Architecture & Design
• ITSM (Incident, Problem, Change, Request)
• ITOM (Discovery, Event Management, Service Mapping, Orchestration)
• CMDB Architecture & CSDM
• ServiceNow Integrations (REST, SOAP, MID Server)
• JavaScript, Glide API, Business Rules, Client Scripts
Responsibilities
• Architect and deliver end-to-end ServiceNow solutions across ITSM and ITOM modules
• Design and govern CMDB aligned with CSDM best practices
• Lead ITOM implementations including Discovery, Service Mapping, and Event Management
• Architect integrations with enterprise systems (LDAP, AD, SAP, cloud platforms, monitoring tools)
• Provide technical leadership and mentorship to ServiceNow developers
• Ensure platform governance, security, scalability, and performance
• Support platform upgrades, enhancements, and release management
• Collaborate with stakeholders using Agile delivery models
Experience & Qualifications
• 5 7+ years of hands-on ServiceNow experience
• 2 3+ years in a Lead or Architect role
• Strong ITIL process knowledge and implementation experience
• Hands-on scripting and configuration experience
• Experience with Flow Designer, workflows, reporting, and UI configurations
Preferred Qualifications
• ServiceNow Certifications: CSA, CAD, CTA (Preferred)
• ITIL Foundation, TOGAF, or IT4IT certification
• Experience with AWS / Azure integrations
• DevOps or CI/CD exposure for ServiceNow deployments
Work Authorization
• Open to W2 / C2C candidates
• No sponsorship available at this time
Best Regards,
Ravi H