Website Prosum
ServiceNow PPM Implementation Business Analyst
• Pay Range: $55/hour to $60/hour
• Only accepting US Citizens and Green Card Holders
• 3 month contract with possible extension
• Strong BA skills for a ServiceNow Implementation & experience w/functional delivery within a PMO
• Hybrid 3 days a week onsite in Ventura, California (Zip code 93001)
Overview
We are seeking a highly motivated and experienced ServiceNow PPM Business Analyst to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This is primarily a Business Analyst role, focused on gathering requirements, translating business needs into functional solutions, and driving adoption within a PMO environment.
The role collaborates closely with IT technical teams, business stakeholders, and end-users to maximize the value of the ServiceNow platform for project, portfolio, and operational work management. While there is a ServiceNow technical resource handling module configurations, this BA will define functional requirements, guide processes, and ensure smooth adoption and reporting.
Key Responsibilities:
1. ServiceNow PPM Implementation & Functional Support
• Support ServiceNow PPM implementation by defining functional requirements for:
• Project & Operational Work Tracking
• Project Intake / Demand Management
• Resource Management (Demand/Supply Tracking)
• Portfolio and Financial Planning (as needed)
• Serve as a liaison between technical ServiceNow resources and business teams.
• Ensure end-to-end alignment between business needs and configuration.
2. Business Analysis & Stakeholder Engagement
• Facilitate workshops and interviews with PMs, Resource Managers, and end-users to gather detailed requirements.
• Document functional specifications, process flows, and use cases.
• Bridge the gap between business stakeholders and technical teams to ensure deliverables meet functional objectives.
3. Training, Adoption, and Change Management
• Develop and deliver training sessions, documentation, and Q&A for PMs, Resource Managers, and contributors.
• Drive user adoption by highlighting platform value, addressing pain points, and supporting ongoing use.
4. Reporting & Dashboard Optimization
• Build, optimize, and maintain reports and dashboards to provide PMO visibility into project health, resource utilization, and operational performance.
• Identify opportunities to streamline operational processes and improve efficiency using ServiceNow features.
Required Experience
• 3–5 years as a Business Analyst supporting enterprise system implementations.
• 2+ years hands-on experience implementing, configuring, or supporting ServiceNow PPM / ITBM modules.
• Strong understanding of Project, Portfolio, Resource Management, and ITSM concepts.
• Proven ability to bridge business stakeholders and technical ServiceNow resources.
Preferred Qualifications
• ServiceNow CSA or CIS (PPM) certification.
• Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.).
• PMP, PMI-ACP, or other project management certifications.
• Experience working in a healthcare environment.