Website eClerx
Job Description
Consultant – ServiceNow Architect
Location: Austin Tx,
Type: Fixed Term Employee (6 months, with possible extension) – eligible for employee benefits
Department: Technology
Job Summary
We are seeking a senior ServiceNow Architect / Lead to drive an enterprise-wide transformation of Software Asset Management (SAM), CMDB, Technology Standards (TS/TRM), Governance, Discovery, and Financial Intelligence on the ServiceNow platform.
This role will establish ServiceNow as the single authoritative system, replacing legacy tools (e.g., Flexera and external TS systems), enabling native governance workflows, advanced integrations, and scalable reporting across a complex, multi-BU, federated environment.
Responsibilities
• Lead design and delivery of enterprise SAM, CMDB, ITOM, TRM, and governance capabilities in ServiceNow
• Implement and optimize complex software licensing (Oracle, Microsoft, IBM, VMware) and publisher integrations
• Replace Flexera with native ServiceNow SAM, including data migration and enterprise reporting
• Migrate external Technology Standards (TS) into ServiceNow with fully native governance workflows
• Integrate ServiceNow with cloud platforms, security tools, procurement, finance, and EA systems
• Establish VMware, cloud, container, and endpoint discovery as authoritative CMDB sources
• Design scalable workflow monitoring, SLA management, and escalation frameworks
• Enable advanced governance features including environment-based approvals, CVE-driven controls, and software rationalization
• Support financial routing, cost allocation, spend forecasting, and chargeback reporting
• Extend CMDB to support labs, environments, security classifications, AI governance, and hardware assets
• Partner with IT, Security, Finance, Architecture, and Procurement leaders to drive adoption and outcomes
Eligibility Requirements
• 8 – 10 years of ServiceNow experience in large enterprise environments
• Deep hands-on expertise with SAM Pro, CMDB, ITOM Discovery, TRM, and integrations
• Proven experience with complex licensing models and enterprise SAM transformations
• Strong architecture, data modeling, and workflow automation skills
• Experience integrating ServiceNow with cloud, security, procurement, and financial systems
• Ability to operate as architect, hands-on leader, and executive stakeholder partner
• Preferred Qualifications
• ServiceNow CIS or Master Architect certifications
• Data mesh, or AI enablement experience
• Experience in regulated or federated enterprise environments
In the US, the target base salary for this role is $165,000 to $176,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
What We Offer
• Competitive salary and performance bonuses
• Flexible working hours
• Career growth opportunities and ongoing training
• Inclusive, supportive company culture
How To Apply
• Click “Apply Now” to submit your resume through our career site
• Be sure to include any relevant experience that aligns with the role.
• Qualified candidates will be contacted by a member of our recruitment team for next steps
About EClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here