Website Coaxxion Business Solutions Inc.
Company Description
Coaxxion Business Solutions Inc., headquartered in Montreal with operations across Canada and the USA, is a specialist partner in digital transformation specializing in ServiceNow solutions. The company enables organizations to optimize processes and improve efficiencies through IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and IT Asset Management (ITAM). Coaxxion tailors solutions to align business needs with impactful results, offering expertise in streamlining operations, enhancing visibility, optimizing resources, and managing IT assets effectively. Renowned for a client-centered approach, Coaxxion combines local market insight with world-class solutions to support operational excellence and meaningful transformation for businesses.
Role Description
This is a full-time remote role for a ServiceNow Technical Analyst. The selected candidate will be responsible for conducting technical analysis, supporting ServiceNow implementations, troubleshooting platform-related issues, and providing technical solutions aligned with client-specific requirements. Day-to-day tasks include collaborating with cross-functional teams, maintaining ServiceNow modules, evaluating system performance, and offering technical expertise to ensure efficient workflows. Strong communication and analytical skills will be critical for understanding business needs and providing the best possible solutions.
What you’ll do
• Collaborate with business stakeholders to gather, analyze, and document functional requirements
• Translate business needs into ServiceNow workflows, configurations, and enhancements
• Support the design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests
• Create and maintain documentation such as process flows, user stories, and technical specifications
• Assist with testing, validation, and deployment of ServiceNow solutions
• Provide ongoing support and troubleshooting for ServiceNow-related issues
• Work closely with the ServiceNow platform team and other IT teams to align solutions with business goals
What you bring
• Proven experience as a ServiceNow Technical Analyst and/or Administrator
• Strong understanding of ServiceNow architecture, modules, and platform capabilities
• Demonstrated experience gathering requirements and translating them into actionable technical solutions
• ServiceNow certifications such as CSA and/or CIS-ITSM (preferred)
• Experience in enterprise environments and/or strategic platform initiatives
• Familiarity with Agile methodologies and tools
Nice to have
• Exposure to ITOM implementations (e.g., Discovery, Service Mapping, Event Management)
• Strong stakeholder management and documentation skills in complex environments
To apply, please send your CV along with a brief summary of your ServiceNow experience (modules, certifications, and recent projects).