Tata Consultancy Services
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Greetings from TATA CONSULTANCY SERVICES LIMITED!!!
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Exciting # Job Opportunities for # Experienced Professionals
TCS HIRING -SERVICENOW CSM
Role: Developer
Total Experience Range: 5- 15 years
Mode of Interview: ONLINE
Job Description
Technical Competency
Experience supporting Customer Service organizations (2+ years)
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s)
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA]
• ServiceNow CSM Fundamentals
Behavioral competency
• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)