EY
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.
The opportunity
We’re looking for Staff with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.
Your Key Responsibilities
• Perform configuration and customization of the ServiceNow system, including the creation of workflows.
• Build service request fulfilment workflows based on customer requirements, including requests, request items, and tasks using workflows, UI actions, client scripts, business rules, etc
• Utilize scripting tools and ServiceNow functionality to automate routine tasks.
• Execute integrations and process automation using Orchestration, Web Services, SOAP calls, etc
• Gather specifications from business departments and deliver products/releases that meet the presented needs. Interpret business and functional requirements to develop technical specifications documentation.
• Load, manipulate, and maintain data between ServiceNow and other systems as needed.
• Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports as required.
• Analyze and fully understand user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct system and integration testing with sample and live data.
Skills And Attributes For Success
• Have experience in Integrations with Third-Party tools.
• Should have experience in Playbook implementation.
• Integrating with internal and external applications and systems
• Worked on UI Builder and have experience in building custom ui
• Implementation experience on any of the following CSM, FSO.
• Implementation/Knowledge experience on TPRM and IRM.
• Knowledge on Dispute Management Systems.
To qualify for the role, you must have
• College degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences
• ServiceNow CSA Certification is must.
• Good to have CIS-CSM certification.
• Approximately 2 to 3 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CIS certifications a plus
Ideally, you’ll also have
• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.
What We Look For
• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
What Working At EY Offers
At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you.
What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
• The hourly pay range for this job, in the US, is $XXX per hour. Individual salaries are based on education, geographic location, and alignment to the market data.
• If you join EY full time after your internship, we offer a competitive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. In addition, our Total Rewards package for full time hires includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
We value your application
• To make the most of your application experience, please limit yourself to two applications within a six-month period.
• Applications to EY are reviewed by a dedicated member of our early careers team.
• You may receive outreach from an EY Recruiter to discuss your application and interests.
Are you ready to shape your future with confidence? Apply today.
To learn more about our anticipated application deadlines, please visit this link.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.