DXC Technology
Job Description:
Job Title: ServiceNow ITSM Developer
Department: ITSM
Experience Level: Mid/Senior – 6-10 years of experience
Key Responsibilities
• Design, configure, and customize ServiceNow ITSM modules such as:
• Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.
• Develop custom applications and solutions within ServiceNow using:
• ServiceNow Studio, Flow Designer, UI Builder, and App Engine Studio.
• Integrate ServiceNow with external systems using:
• REST/SOAP APIs, MID Server, IntegrationHub, Web Services, and scripted APIs.
• Implement automation and orchestration for IT processes through Flow Designer and scripting.
• Develop and maintain client scripts, UI policies, business rules, script includes, and scheduled jobs.
• Ensure platform performance, scalability, and compliance with best practices.
• Work closely with architects, admins, and stakeholders to translate business requirements into technical solutions.
• Participate in platform upgrades, migrations, and patch management.
• Conduct code reviews, implement version control, and maintain technical documentation.
• Troubleshoot and resolve technical issues, ensuring minimal disruption to IT services.
Required Skills & Qualifications
• 6-10 years of hands-on ServiceNow development experience.
• Strong understanding of ServiceNow ITSM processes and configurations.
• Proficiency in JavaScript, Glide scripting, and ServiceNow server/client scripting.
• Experience building custom applications on the ServiceNow platform.
• Proven experience with REST/SOAP API integrations and data transformations (JSON, XML).
• Familiarity with Flow Designer, IntegrationHub, and Service Portal development.
• Knowledge of ServiceNow data model, CMDB structure, and access control (ACL).
• Understanding of ITIL principles and how they align with ServiceNow processes.
• Strong analytical, problem-solving, and communication skills.
Must have
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS – ITSM or IntegrationHub)
• Experience with Scoped Apps, App Engine, and Performance Analytics
Preferred / Nice-to-Have
• Knowledge of Agile / DevOps practices, Git, and CI/CD pipelines
• Experience with ServiceNow upgrade management and instance cloning
Soft Skills
• Excellent communication and teamwork abilities
• Strong documentation and technical writing skills
• Ability to manage multiple priorities in a dynamic environment
• Proactive and self-driven approach to problem solving