Softworld, a Kelly Company
Job Title: Senior Automation Engineer (ServiceNow)
Onsite Requirements: Hybrid
• 5+ years’ application design, development, and support experience in a large scale, complex environment
• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
Job Description:
• The Platform & Automation Senior Engineer is responsible for managing and maintaining enterprise automation platforms, including but not limited to ServiceNow, to ensure efficient and effective operations.
• This role involves accountability in configuring platforms, implementing new functionalities, maintaining system stability, and ensuring data integrity.
• The engineer collaborates with various stakeholders to understand their requirements, suggest, define, and create technical solutions, and support ongoing projects and operations.
Responsibilities:
• Engage with stakeholders to gather requirements, design and deliver solutions that align with customer needs.
• Responsible for system performance and for ensuring high availability, reliability, and optimal performance of automation platforms, including ServiceNow.
• Responsible for configuring and customizing platform modules, such as Incident, Problem, Change, Asset, and Configuration Management.
• Create and configure notifications, define and implement workflows, business rules, UI actions, and automation to improve efficiency.
• Propose, design and implement enhancements to automation platforms to optimize functionality and improve the user experience.
• Leverage the AI component of ServiceNow to gain business efficiencies.
• Develop software solutions using JavaScript, Web Services, HTML, and CSS within automation environments.
• Manage the health of CMDB and other data repositories in collaboration with the Infrastructure team to support assets and configuration.
• Responsible for application support activities, including code migrations, replications, patching, and platform upgrades.
• Utilize data import templates for data loading and extraction to support reporting and analytics needs.
• Responsible comprehensive process and knowledge documentation for ITIL and end user.
• Coach and mentor junior developers.
• Assist with data entry and validation from source documents into the automation platform database.
• Extract and transform data into formats suitable for reporting or further analysis.
• Support the development and configuration of custom applications within the ServiceNow and other automation platforms.
• Troubleshoot and resolve technical issues in collaboration with other team members.
• Ensure platform stability by adhering to best practices, standards, and governance policies.
• Participate in training opportunities and self-learning to deepen knowledge of automation platforms, including ServiceNow.
• Collaborate on team projects, contributing ideas to improve workflows and processes across the platform.
• Displays professionalism, quality service and a positive “can do” attitude to internal members/departments of the Firm.
• Assumes additional responsibilities as assigned.
Qualifications:
• ServiceNow Administrator (CSA) is desirable.
• Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred but training is available.
• Strong understanding of ITIL/ITSM principles.
• Proficient in JavaScript, HTML, CSS, and other relevant scripting languages.
• Strong experience with REST/SOAP APIs and integration tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills including ability to communicate to all levels of end users, IS and Management staff.
• Ability to work independently and as part of a team.
Education:
• Bachelor’s degree preferred.
• Advanced Scripting/ Reporting and other classes are highly recommended.
Experience:
• 5+ years’ application design, development, and support experience in a large scale, complex environment.
• At least 3 years of experience with the ServiceNow tool, or a similar automation tool, strongly preferred.
• Workflow and process improvement methodology and technology solution experience strongly preferred.
• Law firm experience is preferred.
• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**