TRIMAH TECHNOLOGIES LLC
Job Title: ServiceNow CMDB/Discovery SME
Work Location: Remote/USA . Candidates MUST be located in one of the following states: Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia, or West Virginia
Position Type: Contract (Potentially CTH)
Contract Duration: 6 Months
Citizenship: GC/USC
ServiceNow CMDB/Discovery SME
Key Takeaways
· Core Skill: A hands-on ServiceNow Discovery SME, not a developer.
Candidates must have owned Discovery BAU (Business As Usual) operations.
· Primary Focus: BAU operations (e.g., fixing duplicates, fine-tuning patterns) and expanding discovery to new areas like AWS.
· Future Driver: The role is critical for 2026 CSDM 4.0 adoption, which requires a robust, accurate CMDB built by Discovery.
REQUIRED SKILLS
• 4+ years CMDB experience, including ITIL/ITSM and Discovery support.
• 4+ years’ experience in collaborating with stakeholders to capture ITSM requirements.
• 4+ years ServiceNow development experience preferred.
• In addition to any experience required above, 7 years of relevant work experience required.
• Ability to write and optimize JavaScript-based scripts within ServiceNow Discovery to process and populate Configuration Items (CIs).
• Strong knowledge of process design, development, and support
• In depth experience managing organizational needs, documenting, and mapping business processes.
• Hands-on Experience in CSDM (Common Service Data Model) Implementation & Business Process Architecture & Mapping with Technical and Business Service structure.
• Proven experience identifying improvement opportunities through the analysis and creations of process audits.
• Progressive experience in managing enterprise-class continual IT process improvement
• Champion quality standards and ensuring compliance across all operational teams
• Workflow and Process development expert
• Extensive process integration knowledge and experience preferred.
• Knowledge of business system interactions, infrastructure dependencies, system controls, monitoring associated with service delivery.
• Self‐directed and dependable to produce high‐quality work in a timely manner.
• Bring strong technical decision‐making skills to the team.
• Effectively communicate appropriately through verbal and written channels
• ServiceNow On-Prem experience preferred.
• ITIL Foundations V3/V4 Certified
Basic Qualifications
Education: Bachelor’s degree in computer science, information systems, business, or related field of study; Or associate’s degree in computer science or related field of study with 2 years of relevant work experience; Or High school diploma/GED with 4 years of relevant work experience.