Website People Prime Worldwide
ServiceNow-ITAM
Location: Hyderabad/Noida/Gurugram
Notice period: Immediate to 15 days
Experience: 8-12 Years
Key Responsibilities
Design develop and implement Platform Performance Analytics solutions in ServiceNow
Configure data sources indicators breakdowns and widgets in the PA module
Develop interactive dashboards scorecards and reports aligned to stakeholder needs
Optimize data collection jobs and ensure the accuracy and timeliness of analytics data
Work with process owners and business analysts to translate business goals into measurable KPIs
Maintain data governance standards and enforce best practices in analytics modelling
Support ongoing enhancement troubleshooting and optimization of existing PA solutions
Participate in sprint planning code reviews and agile ceremonies as part of a development team
Collaborate with integration teams for crossplatform data modelling eg CMDB Incident Change
Provide mentorship to junior developers as needed
Required Skills Experience
5 years in ServiceNow development with 2 years in Performance Analytics
Strong knowledge of ServiceNow PA components indicators time series breakdowns etc
Handson experience with JavaScript Glide APIs and ServiceNow REST APIs
Expertise in ServiceNow modules ITSM CMDB and IncidentChange Management
Familiarity with data visualization and storytelling best practices
Certified Implementation Specialist Performance Analytics preferred
Desirable
ITIL v4 Foundation certification
Experience with ServiceNow Reporting CMDB Health or ITOM integrations
Background in data modelling ETL or BI platforms a plus