GAC Solutions
Skills & Qualifications
• 7+ years of experience in ITOM architecture, preferably with ServiceNow.
• Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
• Hands-on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms
• Strong understanding of ITIL, ITSM, and Change Management processes.
• Certified in one or more areas of ServiceNow/Observability
Tools Ecosystem
Tool Function
Dynatrace -Application & infrastructure monitoring, anomaly detection
SolarWinds Orion/DPA -Network & database performance monitoring
AlertSite – Synthetic monitoring
ServiceNow ITOM – Discovery, orchestration, event management
CMDB & CSDM – Configuration and service data governance
LiveNX, ELK, CloudWatch – Supplemental observability tools?