Website Workflow Technologies Inc
Location: Tallahassee, FL
Job Type: Contract / Full-Time
Organization: State of Florida Client
Job Summary:
We are seeking an experienced Senior ServiceNow Architect to lead product development, lifecycle management, and platform governance within an enterprise or government IT environment. The ideal candidate will have extensive hands-on experience with ServiceNow development, CMDB and Discovery tool management, and cross-functional leadership across technical and business teams. This role involves overseeing the full product lifecycle—from planning and release management to post-deployment support—while ensuring alignment with enterprise architecture standards, IT governance, and continuous improvement initiatives. The consultant will serve as a key technical advisor, collaborating with stakeholders, managing complex integrations, and driving ServiceNow platform optimization to support organizational goals.
Experience Requirements
IT Product Development & Lifecycle Management
• Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership
• Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise
• Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
CMDB & Discovery Tool Oversight
• Experience managing CMDB structure, data quality, and governance.
• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
Stakeholder Communication & Collaboration
• Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
• Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.
Preferred Experience
• Enterprise Architecture Alignment: Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
• Software Quality & Testing: Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
• Process Improvement & Continuous Delivery: Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
• Government or Large-Scale Project Exposure: Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
• Customer-Facing or Training Support: Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.
Education / Certifications
Bachelor’s Degree in one of the following or equivalent work experience:
• Computer Science
• Information Systems / MIS
• Business Administration (IT focus)
• Information Technology
Required Certification:
• ServiceNow System Administrator Certification
Preferred Certifications (Optional):
• Certified Implementation Specialist (CIS) – ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum Certification
Required Duties and Responsibilities
The consultant shall perform, but is not limited to, the following duties:
Product Development and Lifecycle Management
• Oversee ServiceNow product development from planning through implementation and post-deployment support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and readiness for release.
Cross-Functional Leadership
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and manage team members to achieve project and product delivery objectives.
Application Governance & Oversight
• Define, implement, and monitor application governance policies for ServiceNow modules and integrations.
• Ensure consistent standards are applied across all ServiceNow applications, including development, testing, deployment, and retirement.
• Conduct regular reviews of application configurations, workflows, and customizations to maintain compliance with organizational and regulatory standards.
• Collaborate with stakeholders to ensure alignment between business needs, technical constraints, and governance policies.
ServiceNow Platform Management
• Provide oversight for platform configuration, enhancement, and integration activities.
• Ensure adherence to ServiceNow best practices, workflows, modules, and system integrations, including API integrations with internal and external systems.
• Support prototyping, solution testing, and technical evaluations prior to production releases.
CMDB & Discovery Tool Oversight
• Manage or coordinate CMDB structure, data quality, and governance processes.
• Oversee ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
• Ensure accurate and reliable data collection for IT assets and configuration items.
Agile and Iterative Delivery
• Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint planning, and iterative development cycles.
• Coordinate development priorities with stakeholders and adjust delivery plans as needed.
Governance, Compliance, and Standards
• Ensure compliance with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.).
• Align product development activities with enterprise architecture, accessibility, and security standards.
Stakeholder Communication and Collaboration
• Communicate technical and functional information clearly to business owners, leadership, and technical teams.
• Present product functionality, performance metrics, delivery progress, and risk mitigation plans.
• Facilitate training, knowledge transfer, and guidance for business users impacted by ServiceNow changes.
Continuous Improvement and Quality Assurance
• Recommend and implement process improvements to enhance product delivery and platform performance.
• Collect and integrate feedback from users to support continuous improvement initiatives.
• Monitor quality of deliverables and ensure adherence to project standards and organizational best practices.
Documentation and Reporting
• Maintain accurate documentation of ServiceNow configuration, CMDB structures, and Discovery processes.
• Produce regular reports on project status, product readiness, and risk mitigation efforts.
• Document lessons learned and provide recommendations for future platform enhancements.
Customer-Facing and Training Support (Preferred)
• Support internal business teams and end-users through training sessions, workshops, or onboarding related to new ServiceNow capabilities.
• Serve as a liaison to ensure users understand platform functionality and adopt new features effectively.
Other Duties
• Follow all Department and team-defined standards and procedures.
• Perform other related duties as required.
Job Type: Contract
Pay: $70.00 – $80.00 per hour
Ability to Commute:
• Tallahassee, FL 32399 (Required)
Ability to Relocate:
• Tallahassee, FL 32399: Relocate before starting work (Required)
Work Location: In person