Website Varmoda Tech
About the role:
This role focuses on ensuring the ongoing health, stability, and usability of the ServiceNow instances managed by Varmoda Tech. You’ll provide L1/L2 support, handle incidents and requests, monitor performance, and work with the team to maintain high availability in mission‐critical environments.
Key responsibilities:
• Triage and resolve ServiceNow incidents/requests or escalate appropriately.
• Monitor system performance, logs, and user feedback; identify trends and areas for improvement.
• Participate in change management, release support, and validation of patches/upgrades.
• Maintain knowledge base and documentation; provide end‐user support and training as needed.
Skills & qualifications:
• Experience in ServiceNow support roles, ITSM ticketing and incident management.
• Basic knowledge of ServiceNow modules, scripting a plus.
• Strong customer service, problem‐solving, and communication skills.