Alp Consulting Ltd.
Location: Hyderabad
ServiceNow Test Manager – Roles & Responsibilities
Experience & Leadership
• Possess 5–7 years of experience in software testing, with a strong focus on the ServiceNow platform.
• Proven track record of leading teams of 4–6 testers, managing performance, mentoring, and ensuring high-quality output.
• Ability to work independently while also guiding and supporting the team.
ServiceNow Platform Expertise
• Deep understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.
• Hands-on experience in test planning, execution, automation, and defect management within the ServiceNow ecosystem.
• Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.
Customer Engagement & Communication
• Act as a customer-facing lead, managing all communications related to testing activities, timelines, risks, and issue resolution.
• Prepare and present test strategies, status reports, defect summaries, and other documentation to stakeholders.
• Build and maintain strong client relationships, ensuring alignment with business goals and expectations.
Individual Contribution
• Be a hands-on test manager, capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.
• Take ownership of critical testing tasks and support the team during high-pressure phases.
Project Delivery & Quality Assurance
• Oversee end-to-end testing lifecycle for ServiceNow implementations and upgrades.
• Ensure project deliverables meet quality standards, timelines, and client requirements.
• Coordinate with cross-functional teams to align testing with overall project objectives.
Process Improvement & Governance
• Define and implement testing processes, standards, and best practices tailored to ServiceNow projects.
• Drive continuous improvement in testing methodologies, tools, and team capabilities.
• Ensure compliance with organizational and client-specific quality frameworks.