Tata Consultancy Services
Job Description
As a Solution Architect;
• Work on product implementation in ServiceNow Employee and HR product suite primarily
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends
• Lead discovery effort to design an approach and roadmap for transforming employee experience and HR Operations using ServiceNow Employee and HR product suite
• Lead assessment of current ServiceNow Employee and HR product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• Lead discovery effort to design an approach and roadmap for transforming sourcing and procurement process using ServiceNow Finance & Supply Chain product suite
• Lead assessment of current ServiceNow sourcing and procurement process & tools implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
• Lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices
• Map customer’s business problems to ServiceNow solutions
• Design, Create, configure, and customize ServiceNow applications (HRSD and other ServiceNow modules) for new and existing implementations
• Develop solutions on ServiceNow platform using an “Architecture first” principle
• Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs
• Set-up interfaces between ServiceNow and other platforms in line with integration opportunities
• Perform system and integration testing
• Work with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
• Recommend Administration settings and best practices
• Create documentation of the developments, unit test cases and implementation plans.
• Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution.
Must Have
• 7-13 years of experience in ServiceNow technology
• Extensive experience with ServiceNow platform, specifically with EC Pro and Now Mobile
• Strong background in solution architecture and technical design, with a focus on user experience, Employee Center Pro, Now Mobile, Knowledge Management, integration technology
• Strong understanding of HR processes and the ability to translate these into technical solutions
• Strong understanding of Employee service portals and self-service technologies
• Proven experience in at least one design, architect and implementation Employee Center Pro on ServiceNow
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Experience in architecting, solutioning, implementation and configuration off Employee Center Pro and No Mobile
• Ability to map customer’s business problems to ServiceNow solutions
• Ability to lead workshops to understand customer’s business imperatives, technology landscape and transformation priorities and recommend right fit solution, architecture and best practices.
• Possess advanced analytical and problem-solving experience, ability to multi-task and effectively manage priorities.
• Experience in working with ServiceNow Knowledge Management and well versed with its taxonomy
Good To Have
• Good experience on ServiceNow modules ITSM, ITOM, ITAM, Admin
• Prior experience of working on any one of the HCM platforms ex: Oracle HCM, Oracle Peoplesoft, Workday, SAP success factor, etc.
• ServiceNow Certified Implementation Specialist – HRSD
• Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
• Good to have experience in ServiceNow UI Development: ServiceNow Service Portal/Employee Center Components like Branding, SP pages, UI pages, Widgets, along with UI technologies Angular JS (1.X) , Angular Provider, Angular Templates, Bootstrap 3 framework, CSS, HTML
• Good experience and familiarity in BFSI domain
• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams
• Experience working in Agile environment using SCRUM methodology.
Salary Range: $98,770-$157,205 a year