Tata Consultancy Services
Role : ServiceNow Technical Lead
Experience : 10+ years
Location : PAN India
Job Description :
Required Technical Skills:-
• ServiceNow Expertise:
• In-depth knowledge of ServiceNow development, architecture, and administration.
• Proficiency in ITOM, Catalog Item configuration, UI Scripting, and Access Control Lists (ACLs).
• Integration and Customization:
• Experience with integrating ServiceNow with other enterprise systems.
• Ability to design and implement custom solutions to extend the platform’s capabilities.
• Technical Proficiency:
• Strong understanding of IT service management (ITSM) and IT operations management (ITOM) processes.
• Familiarity with ITIL frameworks and best practices.
Preferred Qualifications:-
Certifications:
• ServiceNow Certified System Administrator and Certified Application Developer.
• ITIL Foundation or higher-level certifications.
Soft Skills:
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients and team members.
Key Responsibilities:-
• Solution Design and Architecture:
• Lead the design and architecture of ServiceNow solutions, including integrations, that meet client needs and industry best practices.
• Develop comprehensive architectural plans that align with business objectives and leverage the full capabilities of the ServiceNow platform.
• Implementation and Integration:
• Oversee the implementation of ServiceNow modules, ensuring seamless integration with existing systems and processes.
• Configure and customize ServiceNow applications, including ITOM, Catalog Items, UI Scripts, and ACLs, to meet specific client requirements.
• Technical Leadership:
• Provide expert guidance and technical leadership to development and implementation teams throughout project lifecycles.
• Ensure adherence to best practices in ServiceNow development, security, and performance optimization.
• Stakeholder Collaboration:
• Engage with clients and internal stakeholders to gather requirements, provide updates, and ensure alignment of solutions with business needs.
• Serve as a trusted advisor on ServiceNow capabilities and best practices.
• Continuous Improvement:
• Stay updated with the latest developments in the ServiceNow platform and related technologies.
• Identify opportunities for process improvements and implement solutions to enhance system efficiency and effectiveness.