Website Hays
Yo
• **Sponsorship is not available for this role***
Hybrid in Tampa
Only Open to Local Candidates
We are seeking a skilled IT ServiceNow Business Analyst to join our team. This role serves as a key liaison between business stakeholders and technical teams, driving process improvements, solution development, and service enhancements through data-driven analysis and strategic recommendations. The position requires regular in-office attendance and participation in team meetings, training sessions, and organizational events.
Key Responsibilities
• Collaborate with stakeholders to gather, document, and analyze technical and functional requirements for solution design and process improvement.
• Conduct feasibility studies, including cost-benefit analyses, and present findings to stakeholders.
• Evaluate existing business processes to identify opportunities for optimization and increased efficiency.
• Perform system and data analysis to support tool selection and evaluation aligned with business needs.
• Design and configure ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business functions.
• Conduct business process modeling audits and recommend enhancements.
• Stay informed on ServiceNow platform updates, best practices, and emerging technologies to improve system design and automation.
• Facilitate meetings, training sessions, and presentations to gather requirements and communicate solutions to stakeholders at all levels.
• Prepare detailed status reports and recommendations for review by business and technical teams.
• Assist in defining and documenting project scope, objectives, risks, deliverables, and resource requirements.
• Participate in user acceptance testing and validation of implemented solutions.
• Support special projects and perform other duties as assigned.
Required Skills
• Strong oral and written communication skills with the ability to engage stakeholders across all organizational levels.
• Excellent problem-solving abilities, including identifying underlying or nuanced issues.
• Advanced analytical and conceptual thinking capabilities.
• Effective facilitation skills, especially in translating technical concepts for non-technical audiences.
• Proficiency in documentation, presentation, and process modeling.
Required Qualifications
• Bachelor’s degree in Information Technology, Business, Project Management, or a related field.
• Minimum of 5 years of experience in business analysis, operations, project management, or a related discipline.
Preferred Qualifications
• Experience managing large-scale projects and handling operational business requests.
• Familiarity with project management methodologies and the software development lifecycle.
• Hands-on experience with the ServiceNow platform.
• Understanding of industry-specific business processes (e.g., legal, healthcare, finance).
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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#1178941 – Patricia Almeida