Impronics Technologies
Location: PAN India (Remote)
Notice:- Immediate Joiner or Serving Notice Period
Employment Type: Full-time
About the Role
We are looking for an experienced ServiceNow Lead / Architect to drive the design, configuration, and deployment of ServiceNow solutions with a strong focus on ITOM (IT Operations Management) and CSDM (Common Service Data Model). The ideal candidate will bring deep technical expertise, architectural vision, and proven leadership in delivering scalable, end-to-end ServiceNow implementations across IT Operations, Discovery, Service Mapping, Event Management, and CMDB alignment with CSDM standards.
Key Responsibilities
• Lead the design and architecture of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and Operational Intelligence.
• Define and implement CSDM-based CMDB architecture ensuring accurate service modeling and alignment with IT and business processes.
• Collaborate with business and IT stakeholders to gather requirements, define solution strategies, and deliver scalable outcomes.
• Provide technical leadership in workflow design, integrations, data migration, and automation initiatives.
• Ensure best practices, governance, and compliance in all ServiceNow implementations.
• Mentor and guide developers, admins, and junior team members in solution design and module implementations.
• Support pre-sales activities including scoping, solution demos, and RFP responses when required.
Required Skills
• Strong expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, Cloud Management, and Operational Intelligence.
• Hands-on experience with CSDM framework, CMDB modeling, and data normalization.
• Proven experience in integration with external systems using REST/SOAP APIs, as well as data migration.
• Strong knowledge of JavaScript, Glide scripting, UI Policies, Business Rules, and ServiceNow configuration.
• Demonstrated experience in end-to-end ServiceNow implementations with architecture and design ownership.
• Excellent communication, leadership, and stakeholder management skills.
Preferred Skills
• ITIL certification.
• ServiceNow Architect or Specialist certifications.
• Experience with multi-instance ServiceNow environments and performance optimization.
Why Join Us
• Opportunity to work remotely on cutting-edge ServiceNow projects across industries.
• Exposure to large-scale ITOM and CSDM implementations with high strategic impact.
• Collaborative, growth-oriented, and learning-focused work environment.