Website V.L.S. Systems, Inc
Role: Sr. ServiceNow Leader
Location: Newark, NJ – Hybrid
Duration: 7 Months
Interview: MS-Teams/Webex/Video
Work Arrangement: Hybrid
Short Description:
Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.
Complete Description:
We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.
Key Responsibilities:
Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
System Integrations: Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.
Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.
Required Qualifications
4+ years of hands-on ServiceNow administration and development experience.
Strong understanding of ITIL processes and best practices.
Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
Experience with ServiceNow integrations using REST/SOAP web services.
Strong analytical skills and ability to translate business requirements into technical solutions.
Preferred Qualifications:
ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
Experience with ITOM Discovery, Event Management, or Performance Analytics.
Knowledge of Agile/Scrum methodologies.
Soft Skills:
Excellent written and verbal communication abilities.
Strong stakeholder management and collaboration skills.
Ability to prioritize and manage multiple projects simultaneously.
Skill Required / Desired Amount of Experience
Hands on ServiceNow administration and development experience Required 5 Years
Strong understanding of ITIL processes and best practices Required 5 Years
Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio Required 5 Years