Technogen, Inc.
Sr ServiceNow Developer/Architect (Operation & Maintenance)
Washington, DC- Remote- Candidates from the DMV areas are preferred
Long term
Client: Federal
Pay Rate: Market/DOE
Start date: Immediate
Job Description:
To successfully implement ServiceNow Operations and Maintenance (O&M), a ServiceNow Architect needs a blend of technical expertise, strategic thinking, and leadership skills.
Experience:
• 7+ years of experience architecting ServiceNow solutions- 80% Development & 20% Architecting
• 7+ years in Agile development
Education:
Bachelor’s Degree
Certification(s):
ServiceNow Certified
Skillset:
• Knowledge of ServiceNow architecture principles, experience delivering large-scale federal projects on the ServiceNow platform, ability to communicate recommended practices and guidance to customers and project teams
• Agile development: Analysis, requirements gathering, development, testing, quality assurance, change management, operations, and maintenance support
• Service Portal development
• Production support/maintenance work, e.g., Upgrade and Clone support
• Requirements analysis, gap analysis, create stories, create use cases
• Experience with: ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB
• Support of integration points to/from ServiceNow (SailPoint, JIRA, UpStart)
• Workspace configuration support. (Service Operations Workspace)
• Experience with dashboards and reporting
• Virtual Agent/Agent Chat
• Performance Analytics
• Rest API
Compliance Checklist for ServiceNow Architect
• 7+years ServiceNow architecting experience- 80% Development & 20% Architecting
• 7+ years Agile development experience
• Bachelor’s degree verification
• Large-scale federal project portfolio
• ITSM/ITOM/CSM/HAM/FSM/Asset/CMDB experience
• Service Portal development examples
• Virtual Agent/Agent Chat implementation
• Performance Analytics projects
• REST API integration experience
• Bravium Best Practice Engine experience