Website Galactic Minds INC
Position: ServiceNow Consultant
Location: Halifax , CA Hybrid
Duration: Long Term
CMDB module-Service Mapping, Discovery, Configuration.
Job Description:
Duration: Long Term Contract
Job Description:
We are seeking an experienced ServiceNow Business Analyst to work with business partners across multiple business units to align technology solutions with business strategies. This role requires demonstrating in-depth knowledge of business areas within the client organization to identify and communicate how IT solutions can strategically assist and support organizational objectives.
The successful candidate will support highly complex business processes, requiring design and integration of technical solutions that may cross multiple functions of the business. You will serve as a project team member or team lead, responsible for coordinating the collection, analysis, and documentation of future business requirements while aligning IT resources and processes to meet client organization needs.
Key Technical Requirements:
• 5+ years of ServiceNow platform experience with expertise in:
– CMDB (Configuration Management Database)
– Service Mapping
– Discovery
– Configuration Management
• Hands-on experience with ServiceNow Flow Designer and Scoped Application development
• Strong background in ITOM (IT Operations Management) and ITSM (IT Service Management) development
• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) preferred
• Experience with automated testing frameworks and test management tools
• Proficiency in Agile/SAFe methodologies, DevOps practices, and ITIL framework
Secondary Skills & Experience:
• Business Continuity Management (BCM) experience
• Major Security Incident Management (MSIM) expertise
• Strong analytical and problem-solving capabilities
• Excellent communication and stakeholder management skills
• Project management and team leadership experience
• Documentation and requirements gathering expertise
• Cross-functional collaboration abilities
Soft Skills:
• Strong verbal and written communication skills
• Ability to work independently and as part of a team
• Critical thinking and analytical problem-solving
• Adaptability to changing business requirements
• Customer service orientation
• Time management and prioritization skills
This is an excellent opportunity for a ServiceNow professional to contribute to enterprise-level solutions in a dynamic hybrid work environment.Work with business partners within one or more business unit to align technology solutions with business strategies. Demonstrate an in-depth knowledge of a business area in the context of the business client unit to identify and communicate how IT solutions can strategically assist and support. Supports one or more highly complex business processes, requiring design or integration of technical solutions that may cross multiple functions of the business. Serve as a project team member or team lead. Responsible for coordinating the collection, analysis and documentation of future business requirements. Align IT resources and processes to meet the client organization needs, as well as the design of enterprise solutions.
Key requirements:
• 5+ years of ServiceNow experience (CMDB, Service Mapping, Discovery, Configuration)
• Hands-on with Flow Designer and Scoped Application, ITOM/ITSM Development
• ServiceNow Certified (CSA or CIS) preferred
• Experience with automated testing, test management, Agile/SaFe/DevOps/ITIL
• Bonus: Experience with Business Continuity Management or Major Security Incident Management (MSIM)