AGM Infra Solutions Pvt. Ltd.
Company Description
AGM Infra Solutions, headquartered in Dallas, TX, is a ServiceNow Global Premier Partner. We collaborate with prestigious brands to help them rediscover their futures while acting as their trusted advisor.
Role Description
This is a full-time ServiceNOW CSM role located in Bangalore, with some work-from-home flexibility. The role involves managing and supporting ServiceNOW Customer Service Management (CSM) applications, configuring features, and providing day-to-day technical support. The ServiceNOW CSM will work closely with clients to understand requirements, develop configurations, handle issue resolution, and ensure optimal use of ServiceNOW capabilities.
Location Bangalore
Exp: 5 years
Hybrid
Any ServiceNow Certification
Qualifications
• Experience with ServiceNOW CSM, including configuration and customization skills
• Knowledge of IT Service Management (ITSM) processes and tools
• Technical skills in scripting, integrations, and API utilization
• Excellent problem-solving and analytical skills
• Strong communication and client management abilities
• Ability to work independently and in a hybrid environment with flexible work arrangements
• Relevant certifications in ServiceNOW or ITSM
• Bachelor’s degree in Computer Science, Information Technology, or a related field
Please share your cv at profiles@agminfra.com