Website Quarry Consulting
Role: Senior UX / ServiceNow Designer
Type: Remote – Ontario Candidates Only
Security: 5+ years in Canada OR you have a valid Reliability Security Clearance
Must Have Experience and Technical Skills
• Lead the design of user-centered experiences within the ServiceNow Customer Service Management (CSM) module, ensuring service workflows meet business needs and are technically feasible within platform constraints.
• Proven experience as a Senior UX and/or Service Designer, preferably within the ServiceNow platform and Customer Service Management module or demonstrated capabilities to learn new technology capabilities.
• Strong skills in user experience design and service design, research, usability testing, UX writing, and prototyping tools (e.g., Figma, Adobe XD, Dovetail, Miro, Mural).
• Familiarity with ServiceNow Horizon design system and deep understanding of building intuitive experiences using ServiceNow.
• Strong skills in user experience design and service design, research, usability testing, UX writing, and prototyping tools (e.g., Figma, Adobe XD, Dovetail, Miro, Mural).