Website Jobright.ai
Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.
Job Summary:
Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. They are seeking a ServiceNow Administrator who will be responsible for overseeing the company’s ServiceNow platform, managing ticket queues, and implementing new features and workflows while collaborating with internal stakeholders.
Responsibilities:
• Serve as the primary ServiceNow administrator, responsible for overall platform ownership, performance, and growth; act as the central point of contact for ServiceNow strategy, configuration, and governance across the organization.
• Triage and monitor various tickets and request queues to ensure that required data is present and ensure timely action is being taken.
• Identify recurring issues with processes and suggest data-supported areas of improvement.
• Work with team-leads to understand the process requirements related to support tickets and requests; propose system improvements under the direction of the Automation manager.
• Understanding ServiceNow compliance and security best practices as well as supporting audits and compliance initiatives.
• Maintain system documentation and user guides. Process mapping experience a plus.
Qualifications:
Required:
• Bachelor’s degree in computer science, Information Technology, Information Systems, Engineering, or a related field. Equivalent professional experience and relevant certifications may be considered in lieu of formal education.
• At least 5 years of experience with ServiceNow ITSM core modules (Incident, problem, change, and service catalog).
• Experience with testing and remediation of defects during ServiceNow platform upgrades is a must.
• Knowledge of ITIL framework.
• User and Role Management, including knowledge of ServiceNow Security ACLs and ability to troubleshoot user access issues.
• Strong JavaScript skills required; experience with PowerShell coding and REST API integrations required.
• Experience with ServiceNow LDAP integration and Single Sign-on configuration.
• Experience developing and customizing Service Portal/Employee Center.
• A highly self-motivated individual with the ability to work autonomously and take initiative.
• Proven record of exceptional problem-solving abilities.
• Committed to delivering outstanding customer service.
• Excellent written and verbal communication skills in English.
• Strong interpersonal skills coupled with solid organizational capabilities.
• Willing and able to work flexible hours, including overtime and off hours as needed.
Preferred:
• ServiceNow certification or micro-certifications in Flow Designer, Integration Hub, ITIL Foundation, web development, or related areas are preferred but not required.
• Experience with or interest in AI/ML technologies, particularly within the ServiceNow ecosystem (e.g., Now Assist, Virtual Agent, Predictive Intelligence, or integrating third-party AI tools).
• Experience with ServiceNow Asset Management and discovery a plus.
• Process mapping experience a plus.
Company:
Mathematica provides research and technical assistance support services and products for evidence and program management for their partners. Founded in 1968, the company is headquartered in Princeton, New Jersey, USA, with a team of 1001-5000 employees. The company is currently Late Stage.