IDR Inc.
IDR is seeking a dynamic and dedicated ServiceNow Support Analyst to join one of our top clients’ team. This role is perfect for someone who thrives in a fast-paced environment, has a knack for problem-solving, and is passionate about providing top-notch IT support. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the ServiceNow Support Analyst:
• Triage and resolve incoming ServiceNow tickets submitted against applications supported by the Image Management Systems unit
• Collaborate with unit technical staff for training and problem-solving
• Provide exceptional customer service, representing the standards and interests of the unit
• Work independently and efficiently, staying focused on the issues at hand
• This is a 6-month contract position with the possibility of extension
Required Skills for ServiceNow Support Analyst:
• Bachelor’s degree and three (3) years of experience, including one (1) year of technical experience OR significant experience in systems analysis
• Proven problem-solving skills
• Excellent communication skills and experience working directly with customers
• Experience in healthcare IT is highly desired
What’s in it for you?
• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry-leading organization
• Close-knit and team-oriented culture
Why IDR?
• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
pay transparency: 50-52/hr
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