Website Optomi
Optomi, in partnership with a client in the transportation industry, is looking for a ServiceNow Technical Lead! This position will share the technical stewardship for a mature IT Service Management Platform. They will lead design efforts, develop new capabilities, consult with leadership, coach and mentor other software engineers, and participate as a developer in a multiple pod team. The role will spend time allocated across these key activities:
~50% Technical Design & Story/Feature Breakdown
~30% Technical Leadership/Mentoring of multiple teams/pods
~20% ServiceNow Development/System Engineering
Important Notes:
This Dallas-based role is offered as a remote workplace position, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. Outside of those required visits, the majority of your working time may be spent in an approved remote location, away from our Corporate Campus.
Please note, while this is a remote position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Massachusetts, Maryland, Montana, New Jersey, New Hampshire, New York, North Dakota, South Dakota, Oregon, Pennsylvania, Vermont, Washington, West Virginia, and Wyoming, and Puerto Rico.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
To apply, please email resumes to: samdeltorobrown@optomi.com
Responsibilities and Requirements of the role:
- Translate complex business requirements into user stories and acceptance criteria
- The candidate ideally has leadership experience (mentoring and coaching Intermediate to Sr. level developers)
- Looking for extensive Service Now platform development experience in, at minimum, the ITSM and event manage products of ServiceNow
- Extensive experience in various integration and authentication options to connect to 3rd party system
- Understands and can apply Architectural Guidance
- Understands and can apply Security best practices
- Applied experience in automation and advanced integrations
- Understands analytics of reporting to highlight trends and common issues
- A proven track record of Innovation
- Service Now platform community involvement
- Proven track record of implementing new ServiceNow solutions/products
- Good organizational and communication skills, this role will often be the “go-between” from the technical team to the business customer
- Well versed in ITIL frameworks and similar industry standards
- In addition to ServiceNow experience, knowledge in our secondarily supported tools is also strongly preferred. Tools (in order of priority) include: Slack, Tivoli, Docker, and Twilio.
- Additional experience in additional ITOM capabilities, Cybersecurity, CI/CD, DevOps, Observability, and integrated risk management is strongly preferred