Website Provn
ServiceNow Product Manager | Digital Workplace | Platform Strategy | Stakeholder Engagement
Glasgow – Hybrid (3 days office / 2 days home)
Provn are currently supporting a long-standing financial services client in their search for a ServiceNow Product Manager. This is a high-impact, strategic role where you’ll take ownership of the ServiceNow platform, driving its development, adoption, and alignment with broader digital transformation goals.
This is an opportunity to influence enterprise-wide service delivery and workplace technology strategy within a large-scale, regulated environment.
The Role:
You’ll be responsible for the full lifecycle of the ServiceNow platform—from roadmap planning to hands-on delivery and continuous improvement. Acting as the central point between business users, IT teams, and third-party vendors, you’ll ensure the platform evolves in line with the organisation’s needs and future vision.
Key Responsibilities:
• Own the strategic direction, enhancement roadmap, and value delivery of the ServiceNow platform
• Collaborate across business functions to gather requirements and prioritise feature development
• Define and maintain a clear product roadmap that aligns with business objectives and user needs
• Oversee the successful delivery of ServiceNow-related projects across time, scope, and budget
• Engage with ServiceNow and third-party vendors around licensing, upgrades, and support
• Drive user adoption through effective change management, training, and stakeholder engagement
• Monitor platform performance, usage metrics, and ROI to guide future improvement
• Ensure compliance with data privacy, information security, and regulatory standards
• Stay informed on platform innovations, including AI and automation opportunities
The Ideal Candidate:
We’re looking for a commercially aware, technically fluent product leader who understands how to translate business needs into scalable platform solutions.
You will ideally bring:
• Proven experience as a Product Manager or Product Owner within a complex, regulated environment
• Deep understanding of ServiceNow, with direct experience managing it as a product or platform
• Strong stakeholder management skills with the ability to influence at all levels
• Hands-on knowledge of key ServiceNow modules and roadmap planning
• Experience with change management, training, and user engagement strategies
• Strong commercial awareness and understanding of platform licensing models
• Exposure to AI and automation features within ServiceNow would be highly beneficial
• ServiceNow certifications (e.g. Certified System Administrator, Implementation Specialist) are highly desirable
What’s on Offer:
• Lead the evolution of a critical enterprise platform in a highly regarded financial services organisation
• Work at the intersection of business strategy, user experience, and technology innovation
• Hybrid working model: 3 days per week in the Glasgow office, 2 days remote
• Comprehensive benefits including bonus, enhanced pension, private medical, life cover, and generous annual leave
• A collaborative, supportive environment that actively encourages growth and progression
If you’re an experienced product leader ready to take full ownership of ServiceNow in a large, enterprise-scale environment—click “apply” and a member of the Provn team will be in touch to discuss the position in more detail.
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