Website 47Billion
Application Admin Lead ServiceNow Platform
Location – Irvine, CA (Hybrid)
Job Description:
Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.
Tools: ITSM, HRSD, Workplace Service Delivery, Field Service, Flow Designer, EC Pro
Key Responsibilities:
• Lead ServiceNow KT, system audits, and configuration governance.
• Design and optimize catalog items, forms, and access roles.
• Partner with HR, Facilities, and IT on cross-functional workflows.
• Identify automation gaps and streamline service
• Track module usage, ticket SLAs, and workflow effectiveness.
• Ensure platform readiness for audits and stakeholder updates.
• Liaise with vendors for support and roadmap planning.
Qualifications:
• 5+ years administering the ServiceNowplatform across ITSM, HRSD, FSM, Workplace Delivery, and EC Pro.
• Deep knowledge of ServiceNowFlow Designer, business rules, client/server scripts, and ACLs.
• Proficient in creating and managing catalog items, approval workflows, dynamic forms, and SLAs.
• Experience integrating ServiceNowwith third-party systems (e.g., identity platforms, facilities systems).
• Skilled in metrics setup: ticket volumes, deflection rates, module usage, and SLA performance.
• Demonstrated experience leading ServiceNowinstance upgrades, patch management, and clone processes.
• Familiarity with domain separation, scoped apps, data import/export sets, and UI policies.
• Strong in stakeholder engagement: collaborating with HR, IT, and Facilities to define and streamline service
• Proven track record in preparing for audits, managing compliance documentation, and training L1/L2 teams.