Website Brace Infotech Private Ltd
Tittle:- ServiceNow Developer – Order Management for Telecom Module
Experience: 5+ Years in ServiceNow Development, with CSM and Telecom Order Management experience
Position Type: Full-time
Number of positions:-10
Location:-Bangalore/Chennai/Hyderabad
Key Responsibilities:
• Design, develop, and implement solutions on the ServiceNow platform, specifically in the Order Management for Telecom (OMT) module.
• Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements.
• Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs.
• Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows.
• Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments.
• Support UAT, defect fixing, and performance tuning for order management processes.
• Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives.
• Ensure compliance with coding standards, security guidelines, and ITSM best practices.
Required Skills:
• 5+ years of hands-on development experience in ServiceNow platform.
• Strong knowledge of ServiceNow Order Management for Telecom (OMT) module.
• Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
• Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal.
• Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment.
• Ability to write technical documentation, design documents, and deployment guides.
• Experience in working in Agile/DevOps environments.