Website ePlus inc.
Junior Desktop Technician / ServiceNow Administrator
• 100% onsite – Arlington, VA
• 3-6 month contract; possible extensions and/or conversion
• Hours: Monday-Friday 8:30AM-5:00PM
Important Skills:
• Someone to look at service now tickets and assign them and on a daily basis go over tickets and close them.
• Helpful to be able to be hands-on with imaging, to assist the teams, but not required.
Job Summary:
We are seeking a detail-oriented and proactive Junior Desktop Technician / ServiceNow Administrator to support our IT Service Desk operations. This role is ideal for a motivated professional who enjoys queue management and has foundational knowledge of IT support. The primary responsibility will be to manage the ServiceNow ticketing system—assigning, updating, and closing tickets daily. Hands-on experience with desktop support, such as device imaging, is a plus but not required.
Key Responsibilities:
• Monitor and manage the ServiceNow ticket queue.
• Assign incoming tickets to appropriate IT support personnel.
• Perform daily reviews of ticket statuses; follow up and close resolved tickets.
• Ensure proper documentation and categorization of all tickets.
• Escalate issues as needed based on severity and priority.
• Collaborate with IT support teams to maintain accurate and timely support workflows.
• Assist, when needed, with hands-on tasks such as desktop imaging or basic troubleshooting (not mandatory).
Qualifications:
• 1-3+ years of experience in IT support or help desk environments.
• Familiarity with IT ticketing systems—ServiceNow experience preferred.
• Ability to assign ServiceNow tickets, go over them on a daily basis, and close them out.
• Strong organizational skills with attention to detail and follow-through.
• Basic understanding of IT support processes and terminology.
• Excellent communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
Job Types: Full-time, Contract, Temp-to-hire
Pay: $25.00 – $30.00 per hour
Schedule:
• 8 hour shift
Work Location: In person