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Engagement Type
Contract
Key Responsibilities:
• Configure and maintain ITOM, HAM, and SAM modules in ServiceNow. • Perform system administration tasks, including user management, access control, and workflow automation. • Support instance upgrades, patching, and system performance tuning. • Troubleshoot and resolve technical issues and system errors. • Ensure compliance with ServiceNow best practices and governance policies. ” Required Skills: • ServiceNow Certified System Administrator (CSA) is required. • Experience with Automated Test Framework (ATF). • Exposure to ServiceNow App Engine and Flow Designer. • Understanding of CMDB and Discovery. • Knowledge of Employee Service Portal and custom widget development • 4-year college degree or equivalent technical study – Preferred – 4 Years • Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay). • Familiarity with Agile/Scrum methodologies. • ITIL V4 Foundation Certification – Preferred
Required/Desired Skills
Skill Required/Desired Amount of Experience Experience with ITSM and at least one additional module (e.g., ITOM, HRSD, SPM, Source2Pay). Required 4 Years ServiceNow Certified System Administrator (CSA) Required 0 Experience with Automated Test Framework (ATF). Required 0 Exposure to ServiceNow App Engine and Flow Designer. Required 0 Understanding of CMDB and Discovery. Required 0 Familiarity with Agile/Scrum methodologies. Required 0 4-year college degree or equivalent technical study Desired 0 ITIL V4 Foundation Certification Desired 0