Website iPeople Infosystems LLC
Role: ServiceNow TSOM, TSM & TNI Architect
Location: Philadelphia, PA
Type: Fulltime
Job Description
Must Have Technical/Functional Skills
• ServiceNow TSM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM).
• TSOM : Experience in multiple End-to-End implementations of TSOM module. This role requires expertise in ServiceNow’s capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes.
• Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP
• App Engine : Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred
Roles & Responsibilities
• Requirements Gathering and Process Mapping:
• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring
• streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.