Website Royal London
Job Title: Trainee ServiceNow System Administrator
Contract Type: Permanent
Location: Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 14th July 2025
Our ServiceNow Team is growing and have opportunities for a new Trainee ServiceNow System Administrator in Alderley Edge. We support and develop the ServiceNow platform which delivers ITSM functions (Incident, problem, change, request) to the business, Automation workflows, Custom applications amongst many other things. This is an exciting opportunity to join a dynamic technical team and work on a variety of aspects of the ServiceNow platform.
We are currently looking for a trainee ServiceNow Administrator to work in the ServiceNow Team to help administer and manage solutions deployed on the ServiceNow Platform
About The Role
• Administration of ServiceNow applications
• Management of the ServiceNow Service Catalogs
• User and Group administration
• Support bi-annual Platform upgrades
• MI and reporting for the ServiceNow Team
About you
• Basic understanding of the ServiceNow Platform
• Awareness of the concepts of tables, tasks, data sources, views and dependencies
• Knowledge of ITIL/IT Service Management or IT Operations Management
• Awareness of agile and other development practices.
• Awareness of CMDBs and associated data models
• Ability to work as part of a team
• Focus on continuous improvement
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We’ve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.