ServiceNow Developer- SecOps (c2h)

Position: ServiceNow Developer- SecOps (c2h)

Location: Bangalore/Gurugram/Mumbai (Hybrid)

Experience Required:

· 1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred

· University Degree. MBA, CISSP, CISM, GCHI, CEH, CCNA, or GIAC are preferred.

· Understanding of Web Access Firewalls (WAF) will be preferable

· Strong oral and written communication skills including the ability to interact directly with individuals that do not have an IT background.

· Intermediate knowledge of endpoint and network security concepts and tools preferred.

· Knowledge of ServiceNow.

· Experience with event monitoring and security reporting.

· Ability to exercise sound technical, interpersonal, and organizational judgment while evaluating and solving complex problems.

· Attention to detail.

· Action-oriented attitude and willingness to roll up sleeves.

· Integrity and the highest ethical standards.

· Courage of convictions and the ability to respectfully debate the status quo.

Day-to-day activities involve:

· Manage the application and troubleshoot any issues

· 3+years of experience in SNOW

· Mandate experience with SIR

· Create categories/sub-categories/fields when requested

· Create inbound email rules when tickets need to be created for emails

· Update our table for pre-prod and prod alerts for various alert types

· Any other customizations or requests from analysts

· Simplify the table structure in ServiceNow SIR

o Our current table was not designed for such expansion. We have 300+ fields created that has slowed down our application, and sub-tables would need to be created so that future updates can be managed efficiently

· Integrate SNOW with Crowdstrike (CS) via API

o CS SME will provide the key for integration

o Updates in SNOW will need to be reflected in CS

· Improve efficiency of ServiceNow

o SNOW has slowed down significantly in the past few months. We would want additional eyes to find ways to improve its efficiency

· Review various Business Rules/UI Policies
• o Over time, many UI policies have been created. We would want these to be reviewed and simplified.